These terms and conditions (the "Terms and Conditions") govern the use of www.intimatesthelabel.com.au (the "Website"). This website is owned and operated by Intimates The Label. 

By using this website, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

 

Intellectual Property

All content published and made available on our website is the property of Intimates The Label and the website's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our website.

 

Accounts

When you create an account on our website, you agree to the following:

 

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

 

We reserve the right to suspend or terminate your account if you are using our website illegally or if you violate these Terms and Conditions.

 

Sale of Goods

These Terms and Conditions govern the sale of goods available on our website.

These Terms and Conditions apply to all the goods that are displayed on our website at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our website at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

 

Payments

We accept the following payment methods on our Site:

 

• Credit Card;
• PayPal;
• Debit; and
• Apple Pay.

 

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

 

Shipping and Delivery

When you purchase goods from our website, the goods will be delivered through one of the following methods:

 

• Standard delivery by Australia Post; or
• Express delivery by Australia Post; or
• Pick Up.

 

 

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside Australia your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. 

 

Return & Exchange

For customers in Australia:

 

Return requests must be made within 14 days of receiving your order.

 

• An exchange or return is requested within 14 days of receiving your order.
• Invoice number is included in the return as proof of purchase. 
• Items must be received in original condition - unworn, unwashed, with all tags still attached.
• Faulty products will be exchanged or refunded beyond our 14-day return period provided the original purchase date is within one month of return. In this case the shipping is Intimates The Label cost. To make sure you will be eligible for an exchange or return, we recommend that you try on your new lingerie over clothes or underwear to ensure the perfect fit. If your return does not meet any of our terms, Intimates The Label has the right to not approve your request for an exchange or return. 
• Gift Cards will not be refunded.

 

Note: Returns for refund are customers' shipping cost.

 

For customers outside Australia:

 

 

• We can offer a store credit or refund on items returned within 7 days after receiving the parcel.
• We do not cover the cost of return shipping.  
• We do not accept returns and refunds on sale items.
• Faulty products will be exchanged or refunded beyond our 7-day return period provided the original purchase date is within one month of return. In this case the shipping is Intimates The Label cost. To make sure you will be eligible for an exchange or return, we recommend that you try on your new lingerie over clothes or underwear to ensure the perfect fit. If your return does not meet any of our terms, Intimates The Label has the right to not approve your request for an exchange or return. 
• Items must be received in original condition - unworn, unwashed, with all tags still attached.
• We process all International returns within 4 business days of receiving your items. We will send you an email with the details of your processed return.
• Customers shopping from outside of Australia are required to pay for their return shipping costs.
• Store credit is issued via a Gift Card and can be used to make a future purchase, valid for 3 years from date of issue.
• Gift Cards will not be refunded.

 

 

Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

 

Limitation of Liability

Intimates The Label and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the website.

 

Indemnity

Except where prohibited by law, by using this website you indemnify and hold harmless Intimates The Label and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

 

Applicable Law

These Terms and Conditions are governed by the laws of the State of New South Wales.

 

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

 

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our website.

 

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

 

intimates.thelabel@gmail.com

 

You can also contact us through the chat available on our website.